We first would like to apologise that you have received an incorrect item, as we can imagine that this is very disappointing. Our customer service team will be more than happy to get this resolved right away for you. Please follow this link to answer

<p id="isPasted">We first would like to apologise that you have received an incorrect item, as we can imagine that this is very disappointing.&#xA0;</p><p>Our customer service team will be more than happy to get this resolved right away for you. Please follow this <a href="https://jls-merch-qq5kuxdeymo.gorgias.help/en-US/flows/01HRW1BX964VYY9RA5BE46ZVV0">link </a>to answer a few questions regarding the issue with your order.</p><p>Please ensure that your email includes your order number and a photo or two of the incorrect item are provided when prompted, thank you.&#xA0;</p><p>As soon as we receive this email we will investigate this further and get back to you with a resolution within 3 working days.</p><div data-block="true" data-editor="f5tes" data-offset-key="7181t-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7181t-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7181t-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="f5tes" data-offset-key="dsulq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you have any further questions regarding our returns process and policies please refer to our <em>&apos;</em></span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://jls-merch-qq5kuxdeymo.gorgias.help/en-US/articles/returns-122099"><em>Do you offer refunds or exchanges?</em></a></span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">&apos; guide for more information.&#xA0;</span></div>

I Have Received the Wrong Order

We would first like to apologise that you have received a damaged item as this is never the experience we want you to have!. In such instances, please report to our customer support team by answering a few questions via this link, to notify us that t

<p id="isPasted">We would first like to apologise that you have received a damaged item as this is never the experience we want you to have!&#xA0;</p><p>In such instances, please report to our customer support team by answering a few questions via this <a href="https://jls-merch-qq5kuxdeymo.gorgias.help/en-US/flows/01HRW1BX964VYY9RA5BE46ZVV06TXSNBASEH7H5PC6">link,</a> to notify us that this has arrived damaged, thank you.&#xA0;</p><p>Please ensure you provide a clear photo of the damaged item when prompted, as well as your order number.&#xA0;</p><p>We will then investigate this and one of our Customer Service team members will get back to you within 3 working days with a resolution.&#xA0;</p>

My Order has Arrived Damaged

Please include your order number within your message

jls-merch

I have an issue with my order

Can I contact the Artist(s)?

Charity Requests

Requests not related to an order placed

Where is my Order?

Can I track my Order? UK Orders

Where is my order?

Refunds and Exchanges

Returns Policy

Damaged or Wrong Returns

Who Pays For My Return?

Returns

I Need to Cancel my Order

I Need to Change my Delivery Address

I Need to Change the Size of a Product in my Order

Add Extra Items to my Order

Amend Order

Men's Size Guide

Women's Size Guide

Children's Size Guide

Fabric Components

Product Information and Sizing

Customs Fees

VAT and Tax

VAT/Customs

Privacy Policy

Data Access

Data Breach & Notification

Right to be Forgotten

Use of Cookies

Terms of Service

Customer Obligations

Cancellation Policy

Refunds/ Returns Policy

Delivery Policy

Policies and Terms of Service